This article looks at managed services—a new category of legal firms that build systems to handle high-volume, repetitive work—and how they’re making millions of dollars from the effort.

In this article, Bill Henderson argues that the legal profession has a last mile problem: the legal profession has the personnel, technology and know-how to create legal solutions that clients want. But business models that will reward lawyers and organizations for leaps in legal productivity are missing to make this happen. 

In the January issue of American Lawyer, Bill Henderson and Evan Parker explore the top five strategies of the most successful law firms.